Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us using the email address listed below. If your return is accepted, we’ll provide instructions for where to send your return.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@shopsageandbloom.com.

Customers are responsible for return shipping costs for standard returns. If your item arrived damaged or defective, or you received the wrong item, please contact us so we can make it right

Damages and issues 
Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, or incorrect. We will review the issue and work with you to make it right. If the return is due to a damaged, defective, or incorrect item, Sage & Bloom will cover the return shipping cost.

Exceptions / non-returnable items                                                                         Certain items are not eligible for return, including gift cards, final-sale items, and items marked as non-returnable at the time of purchase. For health and hygiene reasons, earrings may only be returned if unworn and in their original packaging. Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shopsageandbloom.com.